5 Great Ways to do Healthcare!

A fascinating Harvard Business Case recently published about 5 great ways to do healthcare has caught the attention of many healthcare professionals. The ‘5 Great Ways’ (or examples) are listed in the publication as follows:

1. Transparency at University of Utah Health Care

2. Culture of shared responsibility at Mayo Clinic

3. Teamwork at Northwestern’s Integrated Pelvic Health Program

4. Addressing socioeconomic issues at Contra Costa

5. Consolidating care with the London Stroke Initiative

As may be able to tell from the titles of these 5 great examples, the author has chosen to focus on the accountability that hospital facilities and healthcare companies have to their employees and their communities. Of these 5 the one that, personally stuck out the most was probably number two. Number two from the article was featured as follows:

… “I was amazed by how well everyone worked together to give patients first-rate, coordinated care. For example, if a patient is referred to a heart failure specialist because of shortness of breath, but the real problem turns out to be lung disease, the patient will be sent to a pulmonologist – but that initial heart failure specialist continues to play to role of doctor to the patient, making sure all the loose ends are tied up during and after the consultation. It’s wonderful for the patients, but not the way most specialists in U.S. health care work.

I asked some Mayo physicians why they were willing to do this “extra work” beyond their specialty expertise. One said, ‘Look, we think we are pretty good, but we know that these patients did not come here for us as individuals. They came because we’re the Mayo Clinic. So we all know that they are not really my patients – they are our patients.’”

I am amazed that even though Mayo Clinic has one of the most sought after medical facilities, and their physicians are top of the line, they still take the time to coordinate their patients care and go the ‘extra mile’ with their healthcare management.

It is my ambition as a future healthcare manager to create some of my own “great ways to do healthcare.”

Share Your Thoughts:

Would you want to be a patient at a hospital that functioned like the Mayo Clinic? How do you think more Healthcare Management can improve their facilities and patient interaction? Are you satisfied with your healthcare experience? 

Thank you to Baylor Healthcare MBA for propelling their students to strive to be the best in healthcare management.  

Sources:

https://hbr.org/2014/11/5-examples-of-great-health-care-management

http://www.liberty.edu/media/9932/academic_programs/Master-of-Business-Administration-Healthcare-Management.jpg