Hooray! You’ve gotten a promotion into a healthcare management
position, but now you’re struggling with how to translate your technical and
operational skills into managerial skills.
According to David Brendel in the Harvard Business Review this situation
is far from unique.
Brendel explains that even with a vast skill-set many new
managers can find themselves ‘quickly feeling out of their depth.’ Becoming a
manager, like other skills, takes time and often requires acquiring new skills.
Brendel believes that with ‘one-simple step: asking more open-ended questions and
avoiding directive statements’ a new manager can develop needed skills quickly
and effectively.
- Open ended questions have the ability to:
- Promote dialogue and engagement
- Gather information about teams
- Build confidence and trust
- Make team members feel valued.
According to Brendel, asking questions is a simple way to
make progress as a manager and should be the majority of what healthcare management
should be doing. He even quantified this idea with a ratio of 10:1 open-ended questions
to directives.
As a healthcare manager you are not required to have all the
answers to direct your employees on what to do, instead you can learn from your
employees and discover how as a team you can all thrive and grow as an
organization.
Share your Thoughts:
Should healthcare management lead their teams with open-ended
questions? Would you appreciate this style as an employee or as a healthcare
manager? Do you think this is a win-win type of healthcare management style?
Thank you to Baylor University MBA in Healthcare for
educating and shaping future healthcare management to be effective and influential.
Sources:
https://www.advisory.com/daily-briefing/2015/09/23/open-ended-questions?WT.mc_id=Email|DailyBriefing+Headline|DBA|DB|2018Mar22|FinalDB2018Mar22||||&elq_cid=3471459&x_id=003C000002F0V3oIAF
https://thebestschools.org/wp-content/uploads/2015/06/MBA-Healthcare-Management.jpg
